PROHIBITED & RESTRICTED ITEMS POLICY

DayCourier – Collect & Deliver

Last updated: 09/04/2026

This policy explains which items are prohibited or restricted from being transported using DayCourier services.

For safety, legal compliance, and insurance reasons, certain goods cannot be accepted for delivery.

By placing an order with DayCourier, you confirm that your shipment does not contain any prohibited items.

1. Prohibited Items

DayCourier does not transport the following items under any circumstances:

- Illegal goods of any kind  
- Drugs, narcotics, or controlled substances  
- Weapons, firearms, ammunition, or explosives  
- Fireworks or flammable materials  
- Hazardous, toxic, or corrosive substances  
- Compressed gases or pressurised containers  
- Live animals or insects  
- Human remains or biological waste  
- Cash, banknotes, or negotiable instruments  
- Stolen or counterfeit goods  
- Pornographic or obscene material  
- Any items prohibited under UK law  

2. Restricted Items

The following items may be transported only with prior written approval and may require additional handling or protection:

- High-value items (above £100)  
- Fragile items (e.g. glass, electronics, artwork)  
- Jewellery, watches, or precious metals  
- Medical equipment  
- Confidential or sensitive documents  
- Liquids or perishable goods  

DayCourier reserves the right to refuse any restricted item if it is not properly packaged, declared, or suitable for transport.

3. Packaging Requirements

Customers must ensure that:

- Items are safely and securely packaged  
- Packaging is suitable for road transport  
- Fragile items are clearly labelled  
- Items will not leak, spill, or break during transport  

DayCourier is not responsible for damage caused by inadequate or improper packaging.

4. Declaration Responsibility

Customers are responsible for:

- Accurately declaring the contents of the shipment  
- Declaring the correct value of items  
- Ensuring the shipment complies with this policy and UK law  

Failure to declare prohibited or restricted items may result in:

- Immediate cancellation of the delivery  
- No refund  
- Reporting to relevant authorities where required by law  

5. Right to Refuse Service

DayCourier reserves the right to refuse or cancel any delivery where:

- The contents are prohibited or restricted  
- The description provided is false, misleading, or incomplete  
- The shipment presents a safety, legal, or operational risk  

6. Liability

DayCourier accepts no liability for:

- Loss or damage caused by prohibited or restricted items  
- Legal consequences arising from illegal shipments  
- Delays or losses caused by incorrect or incomplete declarations  

Standard liability limits (including £100 per order) remain applicable as set out in our Terms & Conditions.

7. Amendments

This policy may be updated at any time.

The version published on our website is the legally binding version.

8. Contact

For questions regarding prohibited or restricted items, please contact:

info@daycourier.co.uk