Privacy Policy

DayCourier – Collect & Deliver

Last updated: 09/04/2026

DayCourier (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, customer portal, and delivery services.

DayCourier operates in the United Kingdom as a direct, on-demand same-day courier service and does not operate warehouses or storage facilities.
We use the Onro delivery platform and Stripe for payment processing.

1. Data Controller

The data controller responsible for your personal data is:

DayCourier
Trading name of: Georgi Georgiev
United Kingdom
Email: info@daycourier.co.uk

DayCourier is registered with the UK Information Commissioner’s Office (ICO) as a Data Controller under registration number C1904360.

2. Personal Data We Collect

We may collect and process the following personal data:

- Full name
- Phone number
- Email address
- Pickup and delivery addresses
- Order, parcel, and delivery details
- Payment-related information (processed securely by Stripe — we do not store card details)
- IP address and device information
- Communication history (emails, messages, and support requests)

3. Purpose of Data Processing

We collect and use personal data to:

- Process and fulfil delivery orders
- Manage customer accounts and registrations
- Provide customer support and service communications
- Process payments, refunds, and cancellations
- Send order updates and delivery notifications
- Improve our website, platform, and services
- Prevent fraud, misuse, and unauthorised activity
- Comply with legal and regulatory obligations

DayCourier operates a direct delivery model and does not store parcels or retain personal data beyond what is necessary to complete delivery services and comply with legal obligations.

4. Legal Basis for Processing

We process personal data under the UK GDPR based on:

- Performance of a contract (to deliver your order)
- Legal obligations
- Legitimate business interests
- Your consent, where required

5. Data Sharing

We may share your personal data only where necessary with:

- Onro – delivery and order management platform
- Stripe – secure payment processing
- Courier partners and drivers subcontracted by DayCourier (limited to information required to complete deliveries)
- Website hosting and technical service providers
- Legal or regulatory authorities where required by law

Courier partners receive only the personal data necessary to complete deliveries and are expected to handle such data responsibly and in accordance with applicable data protection laws.

We do not sell your personal data to third parties.

6. Payment Information

All payments are processed securely via Stripe.
DayCourier does not store or process card details.

Stripe acts as an independent data controller for payment-related personal data and processes such data in accordance with its own privacy policy.

7. Data Retention

We retain personal data only for as long as necessary:

- To provide and manage our services
- To comply with legal, tax, and accounting requirements
- To resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymised.

8. Your Rights (UK GDPR)

You have the right to:

- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where consent is the legal basis)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

https://ico.org.uk

9. Cookies

We use cookies and similar technologies to:

- Ensure proper website functionality
- Analyse traffic and usage
- Improve user experience

Our website may use cookies provided by third-party services such as Onro, Stripe, and embedded Google services.

A separate Cookie Policy is available on our website.

10. Data Security

We apply appropriate technical and organisational measures to protect personal data against:

- Unauthorised access
- Loss or destruction
- Misuse
- Alteration

11. Third-Party Services

Our services integrate with third-party providers, including:

- Onro – order and delivery management
- Stripe – payment processing
- Website hosting and technical service providers

Each third party processes personal data in accordance with its own privacy policies and applicable data protection laws.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

13. Data Breaches

In the event of a personal data breach, we will take appropriate steps to investigate, contain, and mitigate the issue and will notify affected individuals and the ICO where required by law.

14. International Data Transfers

Some of our service providers (including Stripe and Onro) may process personal data outside the United Kingdom.

Where this occurs, such processing is carried out in accordance with applicable data protection laws and the safeguards implemented by the respective service providers.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

The version published on our website is the legally binding version.

16. Contact

For questions regarding this Privacy Policy or your personal data, please contact:

info@daycourier.co.uk